How can we help you?
Get instant answers about your account, billing, features, and more. Our AI assistant is available 24/7.
SkillFocusLab Assistant
👋 Hi! I'm your SkillFocusLab support assistant.
I can help with:
- • Account — profile, password, data
- • Billing — subscription, invoices, payments
- • Features — how tools work, AI limits, Skill Score
- • Plan Changes — upgrade, downgrade, pause, cancel
Type a question below or tap a quick action above.
Before you go...
Help us understand so we can improve. What's the main reason?
AI assistant. For complex billing issues, request human escalation.
Frequently Asked Questions
Go to Pricing and click "Get Pro". You can pay monthly ($19/mo) or yearly ($199/yr — save 17%). Payment is processed securely through Stripe.
Free users get 0 AI calls. Pro gets 50 AI calls/day. Pro+ gets 100 AI calls/day. Limits reset at midnight UTC. Each AI analysis (typing explanation, resume review, etc.) counts as 1 call.
Yes! If you need a break, you can pause for up to 60 days. Your data, scores, streaks, and progress are all preserved. Go to Account → Manage Subscription.
Your Skill Score (0-100) combines: Typing (30%), Grammar (25%), Focus (25%), and Resume (20%). It uses EMA smoothing so it changes gradually. Scores decay 2% weekly if you're inactive — keep practicing!
Pro ($19/mo) unlocks AI coaching, full analytics, resume tools, and 50 AI calls/day. Pro+ ($39/mo) adds cross-platform reports, 100 AI calls/day, monthly AI summaries, and priority access to new features.
Go to Account → Manage Subscription, or type "cancel" in the chat above. We'll walk you through options including pausing, downgrading, or cancelling. You keep access until the end of your billing period.