Compliance & Disclaimers
Last updated: February 23, 2026
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1. Service Disclaimers
General Disclaimer
Skill Focus Lab is a self-directed practice platform. It is not an accredited educational institution, certification body, or employer-endorsed credential. Scores and results displayed on this platform are internal metrics used for personal progress tracking only. They do not constitute professional certifications, academic credits, or employment qualifications.
Educational Disclaimer
The content, tools, and AI coaching provided by Skill Focus Lab are for informational and practice purposes only. We do not guarantee specific outcomes, job placement, salary increases, or career advancement. Improvement depends on individual effort, consistency, and external factors beyond our control.
AI Disclaimer
AI-powered features (coaching tips, resume reviews, grammar suggestions, career assessments) use OpenAI's language models. AI output may contain errors, hallucinations, or biased suggestions. Always verify AI-generated advice independently. AI responses are not a substitute for professional human review.
Resume & Career Tools Disclaimer
Resume scores, ATS checks, keyword analysis, and career readiness assessments are estimated evaluations based on algorithmic analysis. They do not guarantee that your resume will pass any specific employer's Applicant Tracking System. Actual hiring decisions are made by humans and vary by company, industry, and role.
Skill Score Disclaimer
The Skill Score (0–100 scale) is a proprietary internal metric combining typing speed, writing quality, reading speed, resume readiness, and practice consistency. It is not a standardized test score, IQ measurement, or externally validated assessment. The scoring model uses weighted averages and EMA smoothing, which are described on our AI Transparency page.
2. Honest Positioning
| What We Say | What We Mean | What We Don't Claim |
|---|---|---|
| "AI coaching" | GPT-generated tips based on your test results | Not a human coach or certified instructor |
| "Skill Score" | Internal composite metric for progress tracking | Not a standardized, accredited, or externally validated score |
| "Improve your career" | Practice tools that develop measurable skills | No guarantee of job offers, promotions, or salary increases |
| "ATS-compatible" | We check for common ATS formatting pitfalls | No guarantee of passing any specific ATS system |
| "AI Resume Review" | Automated LLM-based analysis of resume text | Not a human recruiter review or professional assessment |
| "High availability" | Cloudflare edge infrastructure with global CDN | No contractual SLA unless negotiated for enterprise |
Language rule: All marketing copy, landing pages, and email campaigns must use qualifying language ("may help," "designed to," "intended for") rather than absolute guarantees ("will," "guaranteed to," "ensures"). See our Terms of Service § 9 for the full limitation of liability.
3. Data Policies & Your Rights
Right to Access (Data Export)
You can export all your data at any time from your Account page. This includes your profile, typing history, grammar history, lesson progress, pomodoro history, Skill Score history, achievements, and subscription records.
Format: JSON. Delivered instantly via browser download.
Right to Erasure (Account Deletion)
You can permanently delete your account and all associated data from your Account page. Deletion is irreversible and includes all profile data, practice history, AI usage logs, subscriptions, and session data.
Processing time: Immediate. No recovery possible.
Right to Rectification
You can update your name and email from your Account page. If you need to correct data you can't edit directly, contact Support.
Right to Restrict Processing
You can disable analytics tracking via the cookie consent banner at any time. You can opt out of email communications via your Account page or the unsubscribe link in any email.
Data We Collect (Summary)
| Category | Data Points | Retention | Legal Basis |
|---|---|---|---|
| Account | Email, name, hashed password | Until deletion | Contract |
| Practice Data | WPM, accuracy, scores, durations | Until deletion | Contract |
| AI Logs | Endpoint, token count, cost (no prompts) | 90 days auto-purge | Legitimate interest |
| Billing | Subscription ID, status, plan | 7 years (tax law) | Legal obligation |
| Sessions | Session token, expiry | 30 days | Contract |
| Analytics | Page views, events (anonymized) | 26 months (GA4) | Consent (cookie banner) |
GDPR/CCPA Note: We process minimal personal data. We do not sell personal information. We do not use data for profiling beyond service delivery. For EU residents, our legal basis is contract performance and legitimate interest. For California residents, you may exercise CCPA rights via the same account deletion and export tools.
4. Subscription Transparency
No hidden fees
The price shown at checkout is exactly what you pay. No setup fees, no surprise charges, no price increases without 30-day notice.
Cancel anytime, one-click
Cancel from your Account page with one button. No phone calls, no retention flows, no guilt-tripping. Access continues until your billing period ends.
30-day money-back guarantee
If you're not satisfied within 30 days of your first payment, contact us for a full refund. No questions asked.
Auto-renewal disclosed at checkout
Before you subscribe, we clearly state: "Your subscription will auto-renew at the end of each billing period unless cancelled." This is shown on the checkout screen, in confirmation emails, and on your Account page.
Free tier is genuinely free
Core tools (typing test, grammar checker, focus timer, resume checker, reading speed test) are fully functional without any paid feature. No credit card required. No trial expiration.
30-day money-back guarantee on all paid plans
If you're not satisfied within 30 days, contact support for a full refund. No questions asked.
Current Pricing (as of February 2026)
Annual plans include 17% discount. 30-day money-back guarantee on all paid plans.
5. AI & Scoring Model Disclaimers
Skill Score Model
The Skill Score uses the following weighted formula:
Each sub-score is normalized to 0–100 using min/max benchmarks from platform usage data. Exponential Moving Average (EMA, α=0.3) smoothing is applied to reduce noise from single-session outliers.
This model has not been externally validated or peer-reviewed. Weights are based on product design decisions, not scientific research.
AI Model Details
Provider: OpenAI (GPT-4o-mini, GPT-4o)
Usage: Coaching tips, grammar analysis, resume review, career assessments
PII handling: All user text is scrubbed of emails, phone numbers, SSNs, credit cards, and addresses before being sent to OpenAI
Prompt safety: System prompts include guardrails against hallucination, harmful content, and off-topic responses
Caching: AI responses are cached (1 min to 1 hr) to reduce cost and latency
Limitations: AI may produce incorrect grammar suggestions, miss resume issues, or provide generic career advice
Aggregate Rating Disclosure
Aggregate ratings (e.g., “4.8/5 from 2,400+ users”) must be based on actual collected user feedback data stored in our database. Fabricated social proof is a violation of FTC guidelines and EU consumer law.
Resolved: All unverified aggregate ratings have been removed from the site, JSON-LD schema, and marketing copy as of February 2026.
6. Account Deletion & Data Retention
Deletion Process
- Go to your Account page
- Scroll to the "Danger Zone" section at the bottom
- Click "Delete My Account"
- Type "DELETE" in the confirmation field
- Click "Permanently Delete" to confirm
Immediately Deleted
- Account profile (name, email, password hash)
- All session tokens
- Typing test history
- Grammar check history
- Lesson progress
- Pomodoro history
- Skill Score and snapshots
- Achievements and streaks
- Notes and meeting data
- Baseline assessment results
- AI usage logs
- Funnel events and onboarding progress
- Email preferences
Retained (Legal Obligation)
- Billing records: Subscription events, payment IDs — retained 7 years for tax/audit compliance
- Cancellation logs: Anonymous reason data — retained 2 years for product improvement
Retained records are anonymized (user ID removed) and cannot be linked back to you.
Data Export (Before Deletion)
We strongly recommend exporting your data before deleting your account. Use the "Export My Data" button on your Account page to download a JSON file containing all your profile data, practice history, scores, and achievements.
7. UX Placement Guide
All disclaimers and compliance notices should be surfaced at the right moment, not buried. Here is how we implement them:
| Location | Disclaimer | Format |
|---|---|---|
| Every AI-powered tool page | "This tool uses AI. Results may not be perfect." | Banner above footer + link to AI Transparency |
| Pricing page | Auto-renewal notice, refund policy, trial terms | Below pricing cards |
| Checkout/payment screen | "Your subscription will auto-renew unless cancelled" | Inline text before submit button |
| Signup form | "By signing up you agree to our Terms and Privacy Policy" | Linked text below submit button |
| Skill Score page | "This is an internal metric, not a certified assessment" | Info tooltip + footer note |
| Resume tool results | "Scores are estimates. Results vary by employer." | Below results card |
| Cookie banner | Accept/Decline analytics cookies | Bottom bar, first visit |
| Footer (all pages) | Links to Privacy, Terms, Compliance, Data Processing | Footer nav links |
| Account page | Data export + account deletion | Dedicated section with confirmation flow |
| Email communications | Unsubscribe link in every email | Email footer |
8. Investor Risk Mitigation Checklist
This checklist identifies compliance risks and their current mitigation status for due-diligence purposes.
Privacy Policy
Published at /privacy-policy. Covers data collection, storage, third-party services, user rights, and cookie usage.
Terms of Service
Published at /terms-of-service. Covers service description, user accounts, billing, acceptable use, liability limitations.
Subscription Policy
Published at /subscription-policy. Covers pricing, billing, cancellation, refunds, and auto-renewal disclosure.
Cookie Consent Banner
GDPR-compliant cookie banner (cookie-consent.js). Stores 365-day consent cookie. Disables GA/Ads when declined.
AI Transparency
Published at /ai-transparency. Covers AI models used, data handling, PII scrubbing, limitations, and caching.
Data Processing Agreement
Published at /data-processing. Details data flow, third-party processors (Cloudflare, OpenAI, Stripe, Google).
Account Deletion
Implemented: one-click account deletion from Account page with typed confirmation. Immediate and irreversible.
Data Export
Implemented: full JSON data export from Account page. Includes all user data categories.
PII Scrubbing
All text sent to AI is scrubbed of emails, phone numbers, SSNs, credit cards, and addresses (src/lib/helpers.ts).
Rate Limiting
Global API rate limit (60/min per IP). AI-specific limits: per-minute, per-session, and daily by tier.
Security Headers
CSP, HSTS, X-Frame-Options, X-Content-Type-Options, Referrer-Policy all set in middleware.
Service Disclaimers
Published on this page. Covers educational, AI, resume, scoring, and general disclaimers.
Subscription Transparency
Auto-renewal disclosed at checkout, on Account page, and in Subscription Policy.
Aggregate Rating Verification
Resolved: All unverified aggregate ratings removed from site, schema, and marketing copy (Feb 2026).
DPIA (Data Protection Impact Assessment)
Not yet formalized. Recommended for AI-processing features, especially resume review.
DPO Designation
No formal Data Protection Officer designated. Required if processing exceeds certain EU thresholds.
Honest Positioning Language
Documented on this page. Marketing must use qualifying language (may help, designed to, intended for).
No Accreditation Claims
Confirmed: no pages claim accreditation, certification authority, or academic credential issuance.